A supply chain platform was running critical client-facing operations manually, consuming 30+ hours of staff time every week. Quixas built an automation layer that eliminated the manual work entirely.
The Problem
The team was losing nearly a full working week every week to operational tasks:
- 30+ hours per week consumed by manual processes that followed predictable, repeatable patterns
- Manual handoffs creating delays in client service, with error rates compounding as volume increased
- No existing automation infrastructure to build on. Every workflow required manual initiation, execution, and follow-up
What We Built
End-to-End Workflow Automation
Every manual operational workflow mapped, redesigned, and automated end-to-end. Processes that previously required a person to initiate, monitor, and close out now run from trigger to completion without human involvement.
Cross-System Integration
The automation layer connects every tool in the client's stack, pulling data from one system, applying business logic, and pushing outputs to the next. No manual data transfer, no copy-paste between platforms.
Exception Handling and Alerts
When an automated process encounters an edge case it cannot resolve, the right person is notified immediately with full context. The team manages exceptions, not routine operations.
The Stack
Orchestration: n8n, self-hosted workflow engine
Integration: REST APIs + webhook triggers
Logic Layer: Custom business rules engine
Alerting: Exception detection + notification routing
Monitoring: Real-time workflow health dashboardThe Result
30 hours of manual operations work eliminated every single week. The team now focuses on serving clients, not managing processes.
Client service capacity increased without hiring. Volume can grow without a corresponding increase in operational staff.
Error rate reduced to near zero. The automated layer applies the same logic consistently on every run.
Operations running 24/7 without supervision. Processes complete at any hour, including overnight and on weekends.
If your team is spending hours on work that should not require them, learn about our process automation and how we eliminate manual operations.
